Lloyds Banking Group - Thinkpath
portfolio_page-template-default,single,single-portfolio_page,postid-22390,ajax_fade,page_not_loaded,,select-theme-ver-4.3,wpb-js-composer js-comp-ver-5.4.7,vc_responsive

Lloyds Banking Group

Working on-site at Lloyds Banking Group via SapientRazorfish I was the UX Lead for Personal Current Account team.

As a senior member of the design team I designed & launched an iPad app that enables branch colleagues to conduct the end-to-end personal current account opening journey on a single device reducing the average account opening appointment time from 1hr+ to 31 mins vastly exceeding the target 30% success metric. Lead the redesign of the packaged bank account application process under extremely tight deadlines to conform with legislation changes.


  • Consultation on UX best practice
  • Responsible for end-to-end product design & associated deliverables
  • Leading lean Agile workshops to define project requirements
  • Presenting concepts to senior stakeholders
  • Planning formal user-testing sessions


June 30, 2017